faqs
Frequently Asked Questions
1. What types of 4x4 accessories do you sell?
We offer a wide range of premium 4×4 accessories, including bull bars, snorkels, roof racks, lift kits, LED lighting, and overlanding gear like roof tents and storage solutions. Our products are designed for popular vehicles like Ford Ranger, Toyota Hilux, Jeep Wrangler, and more, ensuring durability and performance on any terrain.
2. How do I know if an accessory fits my vehicle?
Each product page includes compatibility details, listing specific makes, models, and years (e.g., “Ford Ranger 2016+”). Use our Vehicle Finder tool to filter accessories by your vehicle’s details. If you’re unsure, contact our support team via email or phone for expert advice.
3. What is your shipping policy?
We offer fast, reliable shipping across [insert region, e.g., South Africa, US, or global]. Orders over $100 qualify for free shipping. Standard delivery takes 7-10 business days, with tracking provided. For detailed rates and timelines, check our Shipping Page.
4. Can I return or exchange a product?
Yes! We offer a 30-day return policy for unused, unopened items in original packaging. If you’re not satisfied, contact us to initiate a return or exchange. See our Returns Policy for full details.
5. Do your products come with a warranty?
Most of our products include a manufacturer’s warranty, typically 1-3 years, depending on the item (e.g., electronics, suspension kits). Warranty details are listed on each product page. Reach out to our team if you need assistance with a warranty claim.
6. Do you offer installation services?
We provide detailed installation guides for most products. For customers in [insert region, e.g., Cape Town], we partner with local garages for professional installation. Contact us to find a certified installer near you or for DIY support.
7. Are your accessories suitable for extreme off-road conditions?
Absolutely! Our accessories, like bull bars, snorkels, and lift kits, are rigorously tested for durability in harsh environments, from muddy trails to rocky deserts. We source from trusted brands to ensure your 4×4 is ready for any adventure.
8. How can I contact customer support?
Our team is here to help! Reach us via email at support@ctn4x4accessories.com, phone at [insert phone number], or through our live chat on the website. We respond within 24 hours, Monday to Friday.
9. Do you offer discounts or promotions?
Yes, we regularly offer discounts on select items and seasonal sales. Sign up for our newsletter to get exclusive offers, or follow us on Instagram/X for the latest deals. Check our Promotions Page for current offers.
10. Can I submit photos of my 4x4 with your accessories?
We’d love to see your build! Share photos of your vehicle with CTN 4×4 accessories on Instagram/X with #CTN4x4, or email them to us. Selected submissions may be featured in our “Customer Builds” gallery with your permission.
