Warranty and Service

At CTN 4×4 Accessories, we stand behind the quality of our products and are committed to ensuring your satisfaction. Our warranty and service policies are designed to give you peace of mind when equipping your 4×4 for the trail. Below, you’ll find details on our warranty coverage, service options, and how to get support for your Ford Ranger, Toyota Hilux, Jeep Wrangler, or other 4×4 vehicle.

Warranty Policy

What’s Covered

Most of our 4×4 accessories, including bull bars, snorkels, roof racks, lift kits, LED lights, and camping gear, come with a manufacturer’s warranty. Coverage typically includes:

• Defects in Materials or Workmanship: Protection against manufacturing faults under normal use.
• Duration: Warranties vary by product, ranging from 1 to 3 years from the date of purchase. Specific warranty periods are listed on each product page.
• Examples:
  • Bull bars and roof racks: 2-year warranty against rust or structural failure.
  • LED lights and electronics: 1-year warranty for functionality.
  • Suspension kits: 3-year warranty for performance under off-road conditions.

What’s Not Covered

Our warranties do not cover:

• Damage due to improper installation, misuse, or accidents.
• Normal wear and tear (e.g., scratches, fading from UV exposure).
• Modifications or alterations to the product.
• Use in conditions beyond the product’s intended purpose (e.g., extreme overloading).

How to Make a Warranty Claim

1. Contact Us: Reach out to our support team at support@ctn4x4accessories.com or [insert phone number] within the warranty period.
2. Provide Details: Submit your order number, proof of purchase, and photos of the issue.
3. Assessment: Our team will evaluate the claim and may request the product be returned for inspection.
4. Resolution: If approved, we’ll repair, replace, or refund the product at our discretion, per the manufacturer’s terms.

Note: Shipping costs for warranty returns may be the customer’s responsibility unless the issue is due to our error.

Service and Support

Installation Support

We want your 4×4 accessories to perform at their best. To support you:

• Guides: Most products include detailed installation instructions, available on our website or included with your purchase.
• Video Tutorials: Check our Resources Page for step-by-step videos (e.g., “How to Install a Snorkel on a Ford Ranger”).
• Professional Installation: For customers in [insert region, e.g., Cape Town or your service area], we partner with certified garages for expert installation. Contact us to find a local installer.
• DIY Assistance: Our team offers phone or email support for DIY installations. Reach out with questions about fitting your bull bar, lift kit, or other gear.

Customer Support

Our dedicated support team is here to help with product questions, compatibility checks, or post-purchase issues:

• Email: support@ctn4x4accessories.com
• Phone: [Insert phone number]
• Live Chat: Available on our website, Monday to Friday, 9 AM to 5 PM [insert timezone, e.g., SAST].
• Response Time: We aim to respond within 24 hours on business days.

Maintenance Tips

To ensure your accessories last:

• Bull Bars and Roof Racks: Clean regularly to prevent rust, especially after exposure to mud or salt.
• Snorkels: Inspect air intake seals to maintain performance.
• LED Lights: Check connections for water ingress after off-road use.
• Lift Kits: Schedule periodic inspections to ensure suspension integrity.

Visit our Blog for detailed maintenance guides and off-road tips.

Our Commitment to You

At CTN 4×4 Accessories, we’re more than a retailer—we’re your partner in adventure. Our warranties and services are designed to keep your 4×4 ready for the toughest trails, whether you’re driving a Toyota Hilux through the desert or a Jeep Wrangler up a mountain. If you have any questions or need assistance, we’re just a call or click away.

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